Frequently Asked Questions

Surprise, you don’t!

FITT Meals is a non-renewing flexible subscription service so you can make changes to your plan, such as changing your meals, 3 days before your next delivery day by contacting our customer service on Whatsapp.

Once you’ve had a taste you’ll never go back.

It’s easy as 1,2,3!

Click on the “Order” tab.
Build your meal plan.
Choose your meals and checkout!

Told you it was easy!

Our cut-off is Saturday, 6 pm weekly for you to receive your meals on Sunday evening or Monday morning (depending on your location).

Please take note that if you miss the cut off time, you can only order and receive your meals for the next following Sunday or Monday.

When you purchase your meal plan, you’ll automatically be charged 100 AED for the security deposit of the insulated cooler bags that your meals will be delivered in. Once your plan is complete, we will refund the deposit back to your account within 2-3 business days.

Dubai:

Selected areas: Al Qudra, Arabian Ranches 1 & 2, Damac Hills 1 & 2, Layan, Mira, Motor City, Mudon, Remraam, Serena, Sustainable City, Studio City, Townsquare: Sunday, Tuesday and Thursday evenings between 4 pm – 9:30 pm

All other areas: Monday, Wednesday and Friday mornings between 3 am – 6 am

Abu Dhabi: Sunday, Tuesday and Thursday evenings between 4 pm – 9:30 pm

Al Ain: Sunday, Tuesday and Thursday evenings between 4 pm – 9:30 pm

Ras Al Khaimah: Sunday, Tuesday and Thursday evenings between 4 pm – 9:30 pm

Umm Al Quwain: Sunday, Tuesday and Thursday evenings between 4 pm – 9:30 pm

Sharjah: Sunday, Tuesday and Thursday evenings between 4 pm – 9:30 pm

Ajman: Sunday, Tuesday and Thursday evenings between 4 pm – 9:30 pm

All meal plans begin on a Monday.

*Updated schedule will be implemented from January 1, 2023 onwards.

Most definitely! You must advise us at least 3 days before your next delivery date to avoid complications as all the food is made fresh and we wouldn’t want any to go to waste.

Please note that you will have to pause your plan for 1 whole week starting on Monday, you cannot pause only 1 or 2 deliveries it must be all 3 consecutive deliveries in a weekly period. The 1 week that you’ve paused will be pushed to the end of your meal plan. You will have to re-choose your meals as it will be a different menu.

Note: We accept 1 pause per monthly plan, you can pause for up to 2 weeks & it must be a week block.

Heck yeah! That’s what we pride ourselves in – our flexibility and our range of meals on our menu!

Our monthly option allows you to choose a different meal for each weekday.  We’re really into the whole hassle-free system. If you want to make any changes to your plan, kindly contact our customer service on Whatsapp 3 days before your next delivery.

We deliver for free across the UAE — Dubai, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain & Abu Dhabi!

No worries at all, we have contactless delivery! We deliver between 2 am – 6 am & 4 pm – 10 pm depending on your location. Your food will arrive in an insulated cooler bag with ice packs on your doorstep however, to ensure that your meals are at its highest quality, place your meals in the fridge as soon as possible.

Leave it to us to take care of your meal prep while you do what you have to do!

This will all depend on your delivery location, here’s a little schedule to know when!

Selected areas in Dubai (Arabian Ranches, Damac Hills, Dubai Sports City, Layan Community, Mira, Motor City, Mudon, Remraam, Serena, Studio City, Sustainable City, Town Square) Abu Dhabi, Al Ain, Sharjah, UAQ, Ajman & RAK:

Sunday, Tuesday and Thursday evenings between 4 pm – 9:30 pm

Dubai:

Monday, Wednesday and Friday mornings mornings between 3 am – 6 am

All meal plans will begin on a Monday.

Congratulations, you have your food! As soon as you’re able to, remove your meals from your insulated cooler bag and pop them in your fridge until you’re ready to eat!

Easy as pie! No shopping, cooking, planning, cleaning needed — Just a grand ole time, you and your FITT Meals!

So not only is it sustainable but it’s also microwave safe!

When you are ready to eat, take out your meal from the fridge, take off the lid and pop it into the microwave for 2-3 minutes until it’s to your desired temperature. Some of our meals, like our salads and snacks, are meant to be enjoyed cold so you don’t need to reheat. Unless you’re into that kind of thing, we’re not judging!

For calculation of nutrients, we use a professional nutrition software. My Fitness Pal is used only for logging the nutrient information in the form of barcodes from our side to help you record your food intake. 

While calculating the nutrients, we also take into consideration the calories coming from spices, sauces and oil used for cooking & marination. Don’t forget calories are not always visual!

We’re all for sustainability so require a 100 dhs deposit for your cooler bag and ice packs. Once your plan ends, we will welcome it back to the family & issue you with a refund which will go directly back onto the card you paid with.

This can take up to 2-3 working days.

Important Notice: Please note from October 1, if you don’t return your cooler bag & icepacks, we will not issue you another cooler bag. Instead, your meals will be delivered in a reusable thermal bag with disposable icepacks & 20 AED will be deducted from your deposit.

Your food is already cooked by our chefs, however, the recommendation by Dubai Municipality is to always reheat your food throughout to 75 degrees celsius.

We cannot guarantee an allergen-free environment in our kitchens but you can check out our Allergens page for more information about each meal and their specific allergens. Unfortunately, we cannot make individual adjustments to the recipes to cater to special dietary requirements.

Here’s a little heads up on other food sources used in our kitchens – wheat, dairy, egg, nuts, fish, soy, molluscs, crustaceans in our meals. 

All of our meals are calorie-counted, in result of this, we cannot alter the recipe to remove or add ingredients.

Yes, we do! 

As you go through our ordering process, you’ll see a little icon on the top right signifying that the meal is vegetarian. Kindly take note that when we say vegetarian it contains no meat but it may contain animal products such as dairy, eggs etc.

We only use high quality, tenderised chicken to ensure that it is soft and juicy.
Like all our meat, the chicken is hormone and GMO free.
Our chicken is baked in an oven to the required cooking temperatures stated by Dubai Municipality

This is a common misconception when trying to build muscle – to build muscle you need to be a calorie surplus.

Every nutrient plays a vital role in the development of the body. People unfortunately think that carbohydrates & fats are bad and should be reduced if you are trying to lose fat or build muscle.

This is not always the case, if we do not have enough carbohydrates and fats in our diet we use stored protein which will reduce our muscle mass – not ideal!

Consuming the right amount of protein, fat and carbohydrates will help in achieving your goal.

We don’t however, you can mix and match our meals to meet your nutritional goals. What’s amazing is you can choose your meals and add them up until it reaches your desired calorie count goal, so feel free to play around with our main meal options, breakfasts and snacks!

Unfortunately, we don’t customize any of the ingredients nor do we change the way it’s cooked and prepared. The calories in each meal is specifically calculated, if we changed one ingredient, it will change the total calories and so forth. 

If you run into any trouble with your order or have problems with the delivery, kindly contact our customer service through Whatsapp within 24 hours of your delivery. Please provide photos where necessary so we can address the issue as soon as possible.​

No worries! If you require any further assistance, such as changing your meals, address, phone number etc, kindly reach out to our customer service on Whatsapp and we’ll get back to you almost immediately. Our eyes are always glued on the screen!