Frequently Asked Questions
The beauty of our new ordering system is the ability to choose your meal plan start date! You can schedule your meal plan to start of a Monday, Wednesday or Friday!
Start your meal plan on Monday: Order before Saturday, 6 pm
Start your meal plan on Wednesday: Order before Monday, 12 pm
Start your meal plan on Friday: Order before Wednesday, 12 pm
It’s easy as 1,2,3!
Here’s a quick tutorial to help you place your order effortlessly.
Step 1: Visit https://fittmeals.ae/order-
Step 2: Choose your meal plan, your desired duration – whether it’s for a week, or a month, and specify the number of meals per day.
Step 3: Explore the menu – a wide range of mouthwatering meals for your taste buds.
Step 4: Place your order
Step 5: View your plan’s details in the FITT Meals app
Step 6: Enjoy & repEAT
Told you it was easy!
Heck yeah! That’s what we pride ourselves in – our flexibility and our range of meals on our menu!
Our monthly option allows you to choose a different meal for each weekday. We’re really into the whole hassle-free system. If you want to make any changes to your plan, kindly contact our customer service on Whatsapp 3 days before your next delivery.
We have new cut off times! You can schedule your meal plan to start of a Monday, Wednesday or Friday!
Start your meal plan on Monday: Order before Saturday, 6 pm
Start your meal plan on Wednesday: Order before Monday, 12 pm
Start your meal plan on Friday: Order before Wednesday, 12 pm
We deliver for free across the UAE — Dubai, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain & Abu Dhabi!
This will all depend on your delivery location, here’s a little schedule to know when!
Deliveries will be as follows:
Dubai:
Selected areas: Al Qudra, Arabian Ranches 1 & 2, Damac Hills 1 & 2, Layan, Mira, Motor City, Mudon, Remraam, Serena, Sustainable City, Studio City, Townsquare, Dubai Hills, Barsha South, Arjan, Discovery Gardens, DIP 1 & 2, The Gardens, Dubai South, Al Ghadeer, Jebel Ali, Al Furjan : Sunday, Tuesday and Thursday evenings between 4:30 pm – 9:30 pm
All other areas: Monday, Wednesday and Friday mornings between 2 am – 6 am
Abu Dhabi: Sunday, Tuesday and Thursday evenings between 4:30 pm – 9:30 pm
Al Ain: Sunday, Tuesday and Thursday evenings between 4:30 pm – 9:30 pm
Ras Al Khaimah: Sunday, Tuesday and Thursday evenings between 4:30 pm – 9:30 pm
Umm Al Quwain: Sunday, Tuesday and Thursday evenings between 4:30 pm – 9:30 pm
Sharjah: Sunday, Tuesday and Thursday evenings between 4:30 pm – 9:30 pm
Ajman: Sunday, Tuesday and Thursday evenings between 4:30 pm – 9:30 pm
Congratulations, you have your food! As soon as you’re able to, remove your meals from your insulated cooler bag and pop them in your fridge until you’re ready to eat!
Easy as pie! No shopping, cooking, planning, cleaning needed — Just a grand ole time, you and your FITT Meals!
No worries at all, we have contactless delivery! We deliver between 2 am – 6 am & 4:30 pm – 9:30 pm depending on your location. Your food will arrive in an insulated cooler bag with ice packs on your doorstep however, to ensure that your meals are at its highest quality, place your meals in the fridge as soon as possible.
Leave it to us to take care of your meal prep while you do what you have to do!
When you purchase your first meal plan, you’ll automatically be charged AED 100 for the security deposit of the insulated cooler bags and ice packs that your meals will be delivered in. Once your plan is complete, you need to contact us to arrange a bag pickup so we can refund the deposit back to your accounts within 10 business days. Kindly take note if you don’t return your insulated cooler bags and ice packs within 6 months from your meal plan ending, your bag deposit can not be refunded due to our Quality Control process.
All refunds will be sent back to the original payment method you used when placing your order. This means we can’t process refunds to a different card, bank account, or in cash.
Refund processing times can vary depending on your bank or payment provider, but we’ll make sure it’s handled within the timeframes required by UAE law. Please note that FITT Meals isn’t responsible for any delays caused by banks or payment platforms.
We’re all for sustainability so require a 100 dhs deposit for your cooler bag and ice packs. Once your plan ends, we will welcome it back to the family & issue you with a refund which will go directly back onto the card you paid with.
This can take up to 2-3 working days.
Important Notice: Please note from October 1, if you don’t return your cooler bag & icepacks, we will not issue you another cooler bag. Instead, your meals will be delivered in a reusable thermal bag with disposable icepacks & 20 AED will be deducted from your deposit.
You can now pause your delivery days directly through the FITT Meals App. Just make sure to do it before your next delivery date to avoid any complications, and if you need assistance, our WhatsApp Customer Service team will be happy to help you.
Yes, we do!
We have a Vegetarian meal plan for those who are vegetarian or those who’d like to eat a plant-based diet.
So not only is it sustainable but it’s also microwave safe!
When you are ready to eat, take out your meal from the fridge, take off the lid and pop it into the microwave for 2-3 minutes until it’s to your desired temperature. Some of our meals, like our salads and snacks, are meant to be enjoyed cold so you don’t need to reheat. Unless you’re into that kind of thing, we’re not judging!
For calculation of nutrients, we use a professional nutrition software. My Fitness Pal is used only for logging the nutrient information in the form of barcodes from our side to help you record your food intake.
While calculating the nutrients, we also take into consideration the calories coming from spices, sauces and oil used for cooking & marination. Don’t forget calories are not always visual!
Your food is cooked in a HACCP & ISO certified kitchen by chefs who have previously worked in 5 star hotels. Yes, that’s why our food tastes so good.
We only use high quality, tenderised chicken to ensure that it is soft and juicy.
Like all our meat, the chicken is hormone and GMO free.
Our chicken is baked in an oven to the required cooking temperatures stated by Dubai Municipality
As we have a wide customer base who all prefer different beef cooking methods, we cook our beef Medium/Well.
This is to keep those of you who like to eat your beef a little rarer happy, and for those of you who like your beef well done – you can reheat it for a longer period of time to reach your desired preference 🙂
All our beef is cooked to the safety standards recommended by The Dubai Municipality
We offer a High Protein Low Carb meal plan for anyone looking to follow this style of eating.
However, it’s important to note that high protein intake doesn’t guarantee automatic building of muscles, maintaining of lean body mass and repair of worn out body tissues. This only happens if energy requirements are first met through adequate amounts of carbohydrates and fats.
We cannot guarantee an allergen-free environment in our kitchens but you can check out our Allergens page for more information about each meal and their specific allergens. Unfortunately, we cannot make individual adjustments to the recipes to cater to special dietary requirements.
Here’s a little heads up on other food sources used in our kitchens – wheat, dairy, egg, nuts, fish, soy, molluscs, crustaceans in our meals.
All of our meals are calorie-counted, in result of this, we cannot alter the recipe to remove or add ingredients.
Some of our breakfast and snack options include added whey protein powder to help increase the protein content of the meal. Any meal containing added whey protein is clearly labelled on the menu at the time of ordering.
Disclaimer: Excessive protein intake is harmful to people who have liver and kidney disease and those people with a family history of gout which is a form of arthritis caused by excess uric acid in the bloodstream, causing the uric acid to crystallize and to build up in joints.
While we don’t currently offer customised meals or individual macro tailored meal plans, we do offer a wide variety of meals daily to suit different nutritional needs, preferences, and goals.
Our meal selection page also includes a macro bar that updates based on your selections, showing your total calories and daily macro split. This allows you to mix and match meals, breakfasts, and snacks and adjust your choices until they align with your personal requirements.
Unfortunately, we’re unable to customise ingredients or cooking methods on an individual basis. Our meals are prepared using standardised recipes to help ensure consistency, quality, and accurate nutritional information across every meal.
If you run into any trouble with your order or have problems with the delivery, kindly contact our customer service through Whatsapp within 24 hours of your delivery. Please provide photos where necessary so we can address the issue as soon as possible.
No worries! If you require any further assistance, such as changing your meals, address, phone number etc, kindly reach out to our customer service on Whatsapp and we’ll get back to you almost immediately. Our eyes are always glued on the screen!
Get started on your FITT journey.
